Twitter, WTF US Airways ???

It all started during this pretty routine conversation with a customer:

@USAirways Unhappy that 1787 sat for an hour on tarmac in CLT because overweight, resulting in over hour late arrival in PDX…

@ellerafter We truly dislike delays too and are very sorry your flight was affected.

@USAirways yeah, you seem so very sorry. So sorry, in fact, that you couldn’t be bothered to address my other tweets.

And then on Monday, US Airways tweeted this…

And then on Monday, US Airways tweeted this...

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